Social Media Community
Engagement Manager

NOTE: This is a contractor position and you'll be working from your own home.

We’re looking for the best and the brightest to join our team and become our next Social Media Engagement champion to help support our amazingly brilliant tribe on social media!

Reports to:

Social Media Coordinator

Goals: To engage with and delight customers, improve the brand’s digital reputation, expand engagement, increase sales, and grow our online community.

Objectives:
  • Create Raving Fans
  • Retain Current Customers
  • Reach New Potential Customers
  • Support All Our Customers In Their Success
  • Establish Earned Authority and Trust for Christian and Future Force
  • Increase Engagement and Sales
Preferred Qualifications include:
  • Experience in Social Media channel creation and community growth
  • Understanding and experience of social media platforms including Facebook, Instagram, YouTube, LinkedIn, etc.
  • Working knowledge of Google Suite; docs, sheets, etc.
  • Video editing, Photoshop, Canva a plus
  • Sales experience (ability to recognize opportunities)
  • Customer service skills and experience
**You’re the right person for us if you have…**
  • Love all things social.. For you, this is not just a “JOB,” it’s your passion.
  • Tech-savvy individual with the ability to work on Social Media from computer as well as on mobile devices
  • Good sense of humor
  • PR perceptiveness
  • Emotional maturity, with oodles of empathy and patience
  • Clear, concise, professional speech
  • Exceptional written skills and a keen eye for detail
  • Ability to resolve – de-escalate
  • You take initiative
  • Others come to you to learn about all things Social
  • Edit photos and videos for fun in your spare time
  • Want to make a difference in the world, love coaching and healing
Responsibilities:

In this role your main duties will be:

  • Monitor, listen and respond to users in a “Social” way while cultivating leads and sales.
  • Learn our corporate voice and respond on Social Media in a way that speaks to our audience
  • Participate in live event chats/livestreams, as needed
  • Monitor comments and engagement and make recommendations for future content based on feedback
  • Train co-workers to use social media in a cohesive and beneficial way
  • Suggest new ways to attract prospective customers, like promotions and competitions
  • Assist in developing a plan and guidelines for the use of social media in the marketing department
  • Work with Social Media team to develop an optimal posting schedule, considering web traffic and customer engagement metrics
  • Develop organizational elements in order to implement a proactive process for capturing happy, loyal customer online reviews
  • Monitor effective benchmarks (Best Practices) for measuring the impact of social media campaigns. Analyze, review, and report on effectiveness of campaigns in an effort to maximize results
Measures of Success:
  • You know you’ve made an impact and been successful in this role when you track and see increasing:
  • intro sessions booked, conversations with Client Success, sales
  • comments, likes, shares
  • replies/responding
  • A glance in any of our Facebook groups, at any time during the week, there are:
  • no unanswered posts/comments

You bring new, potential opportunities to the Social Media group every week.

You promote a system for flow of information from engagement to different teams (Marketing, Copy, Client Success, Leadership, Sales) – helping track the pulse of the community.

Please do not apply for this position unless you are certain that you have the drive, desire and commitment to excellence to totally ROCK this position.

There will be plenty of opportunities for advancement and we’re only looking for someone interested in sticking around and growing with us.

**How To Apply…**

Shoot a video and tell us…

1) Why you want to be a part of our team.

2) Why you think you'd be great for this position.

3) Your favorite job you've ever had and what you loved about it.

4) Your least favorite job you've ever had and what you didn't like about it.

5) Any specific training or skill sets you have that you think would be extra valuable in this position (Infusionsoft, FSTS, other)

Please keep this video to under 3 minutes, post it to YouTube and send the link to:

erika@coacheswithclients.com along with a 1-page informal resume/work history.

Place the name of the position you are applying for in the subject line as it applies.

*Please do not mark your video as “Private” as we will not be able to see it.

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